Rai, Alok Kumar <br/><br/>
Customer relationship management : concept and cases 

 - NEW DELHI  PHI LEARNING  2008 
 - 247 p. 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>9788120335387 
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812 RAI  / RAI